If you have comprehensive insurance we recommend still lodging a claim with your own insurer. They should be able to create a nil excess claim for you, as you weren’t at fault. You will simply need to provide them with the details you have from the third party, including their name, address, phone number, registration of the vehicle that hit you and any third party insurance details.  This will allow you to still deal with your own insurance company and is usually a quicker and easier way of getting things done.

With most insurers you will be able to choose your own repairer. To be sure of this, you will need to read your product disclosure statement and see what it says. In some cases unfortunately you may not have a choice, however it is quite common that some insurers will try and convince you this even if it’s not actually the case. Whether they try and push you to their repairer, tell you to obtain multiple quotes, or warn that you ‘may not be covered by their warranty’ if you choose your own (remember, a good repairer will guarantee all their workmanship anyway) – normally if you stand your ground and insist on your own repairer they will grant you your rights.

Yes, we have several loan vehicles available that we can offer you for the duration of your repair. These loan cars are at no cost to you, they are provided to make your repair process as seamless an experience as possible.